Terms and Conditions
Legal entity: Voz Agency AI
Website: https://vozagencyai.com
Contact: contact@vozagencyai.com]
Summary (non-binding). This page explains how you may use our website and services, how billing works, what each party owns, and how disputes are handled. The full terms below govern.
1) Acceptance of Terms
By accessing our website, submitting a form, signing a proposal or statement of work (“Order” or “SOW”), or using our services—including AI voice agents, AI-powered workflows/automations, and consulting (collectively, the “Services”)—you agree to these Terms and to our Privacy Policy. If you are entering into these Terms on behalf of an organization, you represent that you have authority to bind that organization.
2) Definitions
Client or you: the person or entity purchasing or using the Services.
Deliverables: configurations, prompts, call flows, reports, dashboards, documents, and other outputs we produce under an Order.
Client Data: information you or your end users provide or that is collected on your behalf (e.g., leads, call audio, transcripts, messages, account/configuration data).
Third-Party Services: non-Voz tools you connect (e.g., CRM, telephony, calendars, email/SMS providers, payment processors).
3) Services and Orders
Work is governed by one or more Orders describing scope, tiers, fees (e.g., setup plus monthly), term, and milestones. If there is a conflict, the Order controls, then these Terms.
3.1 Service Types
Voice AI: 24/7 voice agents that answer, triage, qualify, book/escalate, and summarize interactions.
Business Operations Automations: AI-powered workflows running alongside your CRM and systems (admin, HR, payroll, onboarding, finance).
AI Integration Consulting (Premium): discovery, architecture, pilots, change management, and roadmap.
3.2 Changes
We may make minor, non-material changes to improve quality or security. Material scope changes require a written change order.
4) Your Responsibilities
Lawful use. Use the Services only for lawful purposes and in compliance with applicable telephony, privacy, employment, data-protection, and industry laws.
Notices and consent. You are responsible for providing legally required notices and consents to end users (e.g., call-recording and AI handling disclosures, SMS opt-in).
Access and accuracy. Provide accurate configuration details and maintain the security of your accounts and credentials.
Content standards. Do not provide illegal, harmful, discriminatory, infringing, or misleading content; do not spam; and do not use the Services for high-risk activities (e.g., emergency services) unless we agree in writing.
5) Fees, Billing, and Taxes
Fees. As stated in your Order (e.g., one-time setup plus recurring monthly). Platform or telephony fees may be billed as pass-through.
Invoicing and payment. Invoices are due Net [15/30] days unless stated otherwise. Late amounts may accrue [1.5%] per month (or the maximum allowed by law) plus collection costs.
Suspension. We may suspend Services for non-payment after notice.
Refunds. Except where required by law or your Order, fees are non-refundable.
Taxes. Fees exclude taxes; you are responsible for applicable taxes other than our income taxes.
6) Term and Termination
Term. The term begins on the Order’s effective date and continues for the stated term. It renews per the Order unless either party gives [30] days’ prior written notice.
Termination for cause. Either party may terminate with written notice if the other materially breaches and fails to cure within [30] days.
Effect of termination. Upon termination, you must pay all accrued fees. Upon request, we will provide a final export of available Client Data within [30] days. Sections that by their nature should survive (e.g., IP, confidentiality, disclaimers, liability, governing law) will survive termination.
7) Intellectual Property
Client Data. You own Client Data. You grant us a non-exclusive license to use it solely to provide and improve the Services and as permitted by law and your instructions.
Deliverables. Unless your Order states otherwise, you receive a worldwide, non-exclusive, non-transferable license to use Deliverables during your paid term for your internal business purposes.
Voz Materials. We (and our licensors) own the Services, models, prompts, flows, software, know-how, and underlying IP. No rights are granted except as expressly set forth.
Feedback. If you provide feedback, you grant us a royalty-free, perpetual license to use it.
8) Confidentiality
Each party may receive Confidential Information from the other. The receiving party will use it only to perform under these Terms, protect it with reasonable safeguards, and not disclose it except to personnel and providers under similar obligations. Exclusions include information that is public, independently developed, or rightfully received from another source. Required disclosures by law are permitted with notice when lawful.
9) Data Protection and Security
We implement administrative, technical, and physical safeguards appropriate to the risk, including access controls, encryption in transit, and logging. If you require a Data Processing Addendum (DPA) with Standard Contractual Clauses, contact [contact@vozagencyai.com]. Once executed, the DPA becomes part of these Terms.
10) Third-Party Services
Integrations may require you to maintain active accounts with third-party providers. Your use of Third-Party Services is governed by their terms and privacy policies. We are not responsible for their acts or omissions.
11) Service Levels and Support
Unless an Order states otherwise, Services are provided on a commercially reasonable efforts basis without guaranteed uptime. We provide email support during business hours [Monday-Friday/09:00am-5:00pm, GMT-5.
12) Disclaimers
THE SERVICES AND DELIVERABLES ARE PROVIDED “AS IS.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. AI outputs may contain errors; you are responsible for reviewing outputs before relying on them.
13) Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
(A) NEITHER PARTY IS LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, COVER, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR GOODWILL; AND
(B) EACH PARTY’S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THE SERVICES IS LIMITED TO THE AMOUNTS PAID OR PAYABLE BY YOU TO US UNDER THE APPLICABLE ORDER IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
These limitations apply regardless of the theory of liability and even if a party has been advised of the possibility of such damages. Nothing limits liability for gross negligence, willful misconduct, or amounts that cannot be limited by law.
14) Compliance: Calling, Recording, and Messaging
Calling and recording. If you enable call recording or transcription, you must provide legally required notice and consent to callers (including in two-party consent jurisdictions).
A2P/TCPA. If you send SMS/MMS, you must obtain express consent from recipients, maintain opt-out (“STOP”) and help (“HELP”) workflows, honor revocations, and keep consent records (timestamp, IP, source). You will not message purchased lists or send prohibited content.
14.1 SMS Program Terms (Voz Agency AI Alerts)
Purpose: Informational and conversational messages to respond to website inquiries, schedule/confirm meetings, and provide service updates.
Opt-in: Unchecked consent checkbox on our contact form or another recorded consent method you configure.
Message frequency: 1–4 msgs/mo (higher only during active two-way conversations).
Costs/carriers: Msg & data rates may apply. Carriers are not liable for delayed or undelivered messages.
Opt-out/help: Reply STOP to end. Reply HELP for assistance, or email contact@vozagencyai.com.
Consent not required: Consent is not required to obtain services.
Data use: Numbers and logs are used to deliver requested messages and maintain compliance records as described in our Privacy Policy.
15) Publicity
Unless you opt out in writing, you grant us permission to use your name and logo as a reference customer on our website and in marketing materials. We will not disclose confidential details without your prior written consent.
16) Non-Solicitation (optional)
During the term and for 12 months thereafter, neither party will solicit to hire the other party’s personnel who directly worked on the engagement, excluding responses to general solicitations.
17) Export and Sanctions
You will not use the Services in violation of applicable export-control or sanctions laws.
18) Governing Law and Dispute Resolution
These Terms are governed by the laws of Georgia - United States of America, excluding its conflict-of-laws principles.
19) Changes to These Terms
We may update these Terms from time to time. The Effective date above indicates the latest revision. Material changes will be posted on our website. Continued use of the Services after updates constitutes acceptance.
20) Miscellaneous
Entire agreement. These Terms, your Order(s), and any DPA form the entire agreement and supersede prior proposals or agreements regarding the Services.
Assignment. Neither party may assign without the other’s consent, except to an affiliate or in connection with a merger or sale of substantially all assets.
Severability; waiver. If a provision is unenforceable, the remainder remains in effect. A failure to enforce any provision is not a waiver.
Notices. Legal notices to us: contact@vozagencyai.com. Notices to you may be sent to your account email or the address in the Order.
Contact
Questions about these Terms: contact@vozagencyai.com
